The Effect Of Service Quality On Satisfaction And Loyalty Of Paud Student Parents

Budiyanto, Budiyanto and Teguh, Setiawan wibowo and Badawi, Badawi and Megan Asri, Humaira and Kisno, Kisno and Agus Khotibul, Umam and Ade, Gunawan and Abdul, Mufid and Imam, Albasori and Agus, Purwanto (2020) The Effect Of Service Quality On Satisfaction And Loyalty Of Paud Student Parents. PSYCHOLOGY AND EDUCATION JOURNAL, 58 (1). pp. 2294-2304. ISSN 00333077

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Abstract

This research aims to elucidate the influence of service quality against the satisfaction and loyalty of students parents in PAUD. The respondents in this study are 110 of PAUD students parents. The analysis used is the path analysis with the help of SPSS 20. The research and discussion results showed that the service quality in PAUD it was influence of the service quality agains the satisfaction and loyalty of students‟parents in PAUD. There is a significant direct effect between service quality on student parent satisfaction. There is a significant direct influence between service quality on student parent loyalty. There is a significant direct influence between the satisfaction of student parents on the loyalty of student parents.

Item Type: Article
Subjects: L Education > L Education (General)
Divisions: Fakultas Keguruan dan Ilmu Pendidikan (FKIP) > Pendidikan Guru Sekolah Dasar
Depositing User: Andri Brawijaya
Date Deposited: 13 Sep 2021 08:44
Last Modified: 13 Sep 2021 08:44
URI: http://repository.unida.ac.id/id/eprint/929

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